物業(yè)管理服務數(shù)字化平臺構(gòu)建研究

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摘要：物業(yè)管理服務數(shù)字化平臺構(gòu)建對提升服務質(zhì)量、提高管理效率、優(yōu)化用戶體驗和降低運營成本具有重要意義。該文旨在探討物業(yè)管理服務數(shù)字化平臺的構(gòu)建，分析其構(gòu)建背景和意義，從平臺需求分析、設(shè)計與構(gòu)建等方面進行詳細探討，為物業(yè)管理數(shù)字化轉(zhuǎn)型的實踐和研究提供有益的參考。

關(guān)鍵詞：物業(yè)管理；服務數(shù)字化；系統(tǒng)服務平臺

doi：10.3969/J.ISSN.1672-7274.2024.05.043

中圖分類號：TP 3          文獻標志碼：A            文章編碼：1672-7274（2024）05-0-04

Research on the Construction of Digital Platform for Property Management Services

ZHOU Hongguang

（Guangxi Jiaotou Anqi Property Co.， Ltd.， Nanning 530022， China）

Abstract： The construction of digital platform for property management services is of great significance for improving service quality， enhancing management efficiency， optimizing user experience and reducing operation costs. The purpose of this paper is to discuss the construction of the digital platform for property management services， analyze the background and significance of its construction， and discuss in detail from the aspects of platform requirement analysis， design and construction， so as to provide useful references for the practice and research of digital transformation of property management.

Keywords： property management; digitization of services; system service platform

1   研究背景

隨著構(gòu)建優(yōu)質(zhì)高效服務業(yè)新體系與服務業(yè)品質(zhì)化升級的全面推進，對物業(yè)管理行業(yè)提出了更新的要求。（剩余4799字）